Public Safety software systems have become much more common since 9/11, as local governments and emergency response teams look to improve the speed and efficiency of first responder services. The most widespread of these systems are 911 computer-aided dispatch (CAD) systems, which are often paired with a Public Safety Records Management System (RMS) that keeps digital records of emergency calls and responses and produces reports to federal, state and local agencies. The failure of such mission-critical software can have dire consequences, a fact that adds exigency to the task of the IT professional responsible for proper implementation of public safety systems.
DisputeSoft has worked on matters involving both software project failure and software intellectual property in the Public Safety industry, and our experts have represented county governments, software developers, and system implementers. DisputeSoft was engaged by a software vendor hired to implement a public safety information management system (IMS) for a Florida municipality which included modules for a CAD system, RMS for Law Enforcement and Fire, mobile in-car dispatch and reporting, and geographical mapping. Our experts analyzed project documentation, conducted a functional review of the software product, and reviewed code defects and issue logs to determine whether the software performed in accordance with the contract and accepted industry practices. DisputeSoft also served as a software project failure expert in a dispute involving CAD/Wireless Digital Assistant (WDA) and RMS software licensed for use by an Ohio municipality. As a technical expert, DisputeSoft reviewed customer resource management (CRM) defect ticket data to reach an opinion as to whether the municipality was justified in terminating the project rather than proceeding with go-live.