DisputeSoft understands that government agencies must resolve complicated disputes in an efficient manner to the benefit of their residents and taxpayers.

    As technology evolves, local, state, and federal governments and government agencies periodically look to replace or upgrade legacy systems to improve data management, data protection, information security, and overall performance. Modernizing government systems often requires software implementers to grapple with issues such as cybersecurity, data privacy, organizational change, data migration and analytics, cloud-based infrastructure, and citizen services.

    Software systems scaled to serve the country or a state often require capacity for handling information for hundreds of thousands of employees or residents, and a failed implementation of such a system can cost millions of dollars in lost productivity and re-development costs.

    Maximizing Recovery, Minimizing Exposure

    Our experienced team of skilled software engineers and project failure experts provide the technical expertise necessary to keep an investigation on-track and grounded in the facts, allowing attorneys general and government agencies to reduce their final costs while maximizing recovery and minimizing exposure to damages. When engaged prior to litigation, DisputeSoft can help state and federal governments and government agencies to assess the technical merits of a case before incurring the costs of potentially lengthy and expensive litigation. Moreover, if a government agency wishes to consider the possibility of project recovery, DisputeSoft can also help evaluate the feasibility of a corrective action plan which avoids litigation.

    How We Can Help

    Our Services

    DisputeSoft professionals provide clients with independent analysis and opinions related to software engineering and project management. Our experts apply decades of real-world software development and implementation experience to investigate produced systems and documents, reach findings and opinions, prepare expert reports, and defend opinions at deposition and trial.

    Many software failure matters hinge on uncovering the root causes of failure. Some of the many techniques we use to assess the causes of a software project failure include:

    • tracing software functionality through to requirements traceability matrices (RTMs) or other technical specifications
    • assessing code quality using tools such as SonarQube
    • reviewing produced documents related to software engineering and project management
    • manually reviewing code to examine severe or especially important defects
    • assisting in the preservation of systems germane to a dispute
    • standing up systems using virtual machines
    • examining highly confidential systems or source code for a limited time while on-site
    • interviewing fact witnesses
    • assessing project delay and technical debt according to industry-standard project management formulas
    • measuring percent complete according to industry-standard software engineering formulas

    Counsel may also request our assistance with drafting requests for production, preparing affidavits and declarations to support motions, or preparing for deposition.

    Featured Case

    California SCO v. SAP

    DisputeSoft was engaged by the SCO to investigate allegations of a breached software implementation contract.

    Whether a dispute involves allegations of fraud, misrepresentation, negligence, or breach of contract or warranty, our experts provide the technical expertise necessary to arrive at the ultimate causes of project failure.

    Our Experience

    DisputeSoft has been retained as experts on more than 425 matters on behalf of clients including state and federal governments and agencies and software implementers engaged by those entities. DisputeSoft is registered in the System for Award Management (SAM), and has worked on behalf of state attorneys general and the U.S. Department of Justice (DOJ) on disputes before state and federal courts, including the U.S. Court of Federal Claims (CFC). In connection with our work on these matters, DisputeSoft has examined and analyzed systems including: Medicaid Management Information Systems (MMIS), Human Resources Information Systems (HRIS), Computer Aided Dispatch (CAD) Systems, Property Tax Management Systems (PTMS), Department of Motor Vehicle (DMV) Systems, Unemployment Compensation Systems, Payroll Systems, Child Support Systems, and Social Services Systems. Our experts’ robust knowledge of software and the systematic approach we use to tackle every dispute allow us to successfully analyze components of even unfamiliar software and provide value to clients. DisputeSoft experts regularly engage on matters that involve novel or highly customized software products to which we had little previous exposure.

    Experts on Software Project Failure

    Anne Ackerman

    Director, Operations

    Anne Ackerman has extensive experience in investigating software failure matters, inclu…

    Need assistance with Software Project Failure?

    If you are an attorney in need of a software project failure expert, we invite you to contact DisputeSoft.