Technology has become essential to managing merchandising, store operations, sales promotions, and other business functions in the modern retail industry. Businesses providing physical goods as varied as clothing, health care products, and automobiles adapt to consumer preferences and supply chain needs by employing specialized software. Software solutions such as Enterprise Resource Planning (ERP) Software, Inventory Management Software (IMS), Point of Sale (POS) Systems, and Customer Relationship Management (CRM) Software help companies integrate data related to product sales, inventory tracking, accounting, and customer profiles.
Disputes within the retail industry may arise when retail management systems malfunction, or are purchased by a retailer but do not fully meet the buyer’s business requirements. DisputeSoft has served as a technical expert on software project failure matters within the retail industry. In a software failure matter involving point of sale (POS) retail merchandise planning and management software, DisputeSoft conducted performance and functional tests which revealed material deficiencies with respect to response time, user load stability, and system bugs. DisputeSoft also performed a defect analysis in connection with a breach of contract dispute involving POS software for a retail pharmacy chain.