City of Mentor v. Chenosa Systems Corporation
In August 2009, the City contracted with Chenosa Systems Corporation d/b/a ProPhoenix to implement the ProPhoenix Software, related hardware, installation, conversion, and training of City employees within the Police, Fire, Dispatch, and other municipal departments. After material defects prevented the software from being operational by the original go-live date of October 5, 2009, ProPhoenix attempted to resolve continuing and new materials defects over the course of two and a half years before the City terminated the agreement on June 26, 2012 and demanded a refund of all sums paid.
Nature of Dispute
After ProPhoenix refused to provide a refund, the City filed suit in September 2012 alleging that ProPhoenix:
As technical experts, DisputeSoft performed the following services:
Founder Jeff Parmet proffered a rebuttal report on behalf of ProPhoenix on January 25, 2013, and an expert report on February 26, 2013. The City of Mentor and ProPhoenix entered into a settlement agreement for an unspecified amount in March 2013, prior to deposition or trial.
Jeff Parmet is a widely respected IT dispute resolution specialist who has served as a…
J. Todd Trivett
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