DisputeSoft was engaged as a consulting and testifying expert in July 2003 by Staples, Inc. in the matter of Staples, Inc. v. MarketMax, Inc. in the Superior Court of Massachusetts, Middlesex County. Staples alleged that MarketMax failed to satisfactorily complete a web-based retail merchandise planning and management software project – per contractual agreements.
Staples entered into a contractual agreement with MarketMax wherein MarketMax would develop a financial planning application related to the retailer’s specific financial goals, merchandise spending, and inventory investments. The implementation encountered multiple issues at both the functional level and at non-functional levels of performance, reliability, and stability. Litigation ensued when Staples refused to accept MarketMax’s custom developed application, alleging the software failed to meet Staples’ technical and design specifications.