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    DisputeSoft was engaged as a consulting expert by Maritz Inc. in September 2008 in the matter of Visa U.S.A. Inc. v. Maritz, Inc. before the American Arbitration Association (AAA).

    America In April 2006, Visa contracted with Maritz to implement a customer loyalty program featuring customizable points-based rewards software. The contract included the development of a system to allow Visa to track qualifying transactions and award points, and provide ongoing managed services including redemption of rewards, software maintenance, and customer service. After material defects prevented the software from being operational by the original go-live date in November 2006, Maritz attempted to resolve the defects before Visa terminated the agreement on April 20, 2007.

    Our Services

    As a technical consulting expert for Maritz Inc., DisputeSoft:

    1
    Performed a schedule delay analysis through review of project schedules, depositions, and test plans to identify the root causes of the failed November 2006 launch and allocate responsibility for each material cause identified.
    2
    Conducted a defect analysis through review of both parties’ bug tracking systems to verify whether and to what degree promised functionality was missing or defective as of the termination date.
    3
    Analyzed source code to assess compliance with industry standards and software engineering best practices.

    The case settled in March 2009 prior to expert reports or hearing.

    Learn more about our Damages Services

    DisputeSoft provides services in coordination with a damages expert to law firms engaged in complex software disputes.