DisputeSoft was engaged as a software expert by Maritz Inc. in September 2008 in the matter of Visa U.S.A. Inc. v. Maritz, Inc. before the American Arbitration Association (AAA).

America In April 2006, Visa contracted with Maritz to implement a customer loyalty program featuring customizable points-based rewards software. The contract included the development of a system to allow Visa to track qualifying transactions and award points, and provide ongoing managed services including redemption of rewards, software maintenance, and customer service. After material defects prevented the software from being operational by the original go-live date in November 2006, Maritz attempted to resolve the defects before Visa terminated the agreement on April 20, 2007.