DisputeSoft was engaged as a software expert in June 2005 by Rochester Gas and Electric in the matter of Rochester Gas & Electric and Convergent Group, Inc. in a proceeding before the American Arbitration Association (AAA).
In June 2000, Rochester Gas and Electric (RG&E) entered into a contract with Convergent Group, Inc. (Convergent) wherein Convergent would implement an “out of the box” billing and outage management system (OMS) called Model Office ESRI (MOE), which was intended to integrate with several third party utility applications, improve business processes, and replace legacy systems.
After an independent review of the project by a third-party consulting firm identified numerous and lengthy delays to the project schedule, major missed milestones, and the possibility of significantly higher costs than anticipated, RG&E terminated the contract in August 2002.