DisputeSoft was engaged as a technical consulting expert by Affiliated Computer Services Inc. (ACS) in October 2007 in the matter of Metropolitan Government of Nashville and Davidson County v. Affiliated Computer Services, Inc. before the U.S. District Court for the Middle District of Tennessee in Nashville.

    The Metropolitan Government of Nashville and Davidson County (the County) hired ACS to create and manage a traffic violation computer software system in July 2004. The parties signed a contract on July 28, 2004, in which ACS would develop a “Traffic Management System and Implementation Services” for the Traffic Violation Bureau (TVB), including all of the County’s requirements discussed in the software project’s Request for Proposals (RFP). In the spring of 2005, TVB identified functional deficiencies with the software system, which the County claimed were misrepresented by ACS in its RFP response. ACS claimed that its RFP responses were accurate and that the County’s deficiency claims were the result of out-of-scope enhancement requests and lack of engagement by certain TVB employees. On June 24, 2005, the County ended the project, and ordered ACS to stop working on the software system. On September 28, 2006, the County formally terminated their contract with ACS.

    police cars

    Nature of Dispute

    This dispute centered on these key issues:

    Whether ACS failed to provide the County with a functioning software system that met all contractual requirements.
    Whether deficiencies identified by the County were actually out-of-scope requests by the County for additional functionality.
    Whether County employees actively participated in design workshops and user training sessions.

    Our Services

    As a technical consulting expert for Affiliated Computer Services, DisputeSoft:

    Interviewed fact witnesses, examined case documents, analyzed software, and consulted industry standard references related to the County’s claims of misrepresentation and software engineering failures.
    Analyzed and compared software functionality to requirements specified in the County’s Request for Proposal and lists of deficiencies prepared by the County.
    Assessed whether the County met its contractual responsibility to have its subject matter experts actively participate in design workshops and its users attend system training sessions.

    DisputeSoft Founder Jeff Parmet proffered two expert reports on behalf of Affiliated Computer Services on December 13, 2007 and March 3, 2008, in which he determined that Affiliated Computer Services’ RFP responses were fair, and that they had indeed created a functioning software system that met contractual requirements. Mr. Parmet also gave deposition testimony on January 23, 2007, January 24, 2007, January 25, 2007 and March 28, 2008. The case settled prior to trial.

    Learn more about our Software Project Failure Services

    DisputeSoft provides software project failure services to law firms engaged in complex software disputes.