In this project recovery assessment, DisputeSoft was engaged by a financial services company (codenamed “Blue Ridge”) to assess the merits of its case if it were to terminate and bring suit against a technology solutions vendor, which was both the licensor of an investment management system and the implementation services provider.

    Counsel retained DisputeSoft to investigate and identify the underlying issues and causes and determine the parties’ relative contributions to the failure. During the course of the investigation, DisputeSoft concluded that the project could be saved and informed counsel who initiated a restructuring of the Agreement and requested our help in that effort.

    We assisted counsel and its clients to draft a detailed description of the work to be done to successfully complete the project, working with the company to develop an over 600-item project plan for the completion of the project with each parties’ tasks clearly delineated, and generally supported counsel with its renegotiation of the transaction. As an example, we assisted counsel and the company in using our assessment of the parties’ relative contribution to the inability to develop a cost sharing proposal and in developing compromises to the changes the vendor proposed in the description of the services and the project plan. The implementation is now on track to be successfully completed.

    After being retained by a major regional investment management firm in connection with a serious dispute arising from the late, over budget and incomplete implementation of a cloud-based end-to-end solution to support the firm’s wealth management business, we retained DisputeSoft to help us assess the implementation and our client’s claims, and generally provide technical advice as we prepared for litigation. DisputeSoft not only provided that assessment quickly and competently, but advised that it may be possible to save the project and successfully complete the implementation if the Parties were willing to restructure their relationship. DisputeSoft then assisted our attorneys in a successful restructuring. Among other things, DisputeSoft worked with our client to develop a workplan with more than 600 items and assisted us as we negotiated that plan.
    Douglas M. Poulin and Louis R. Pepe
    McElroy, Deutsch, Mulvaney & Carpenter, LLP – Hartford, Connecticut

    Allen Klein

    Managing Director

    Allen Klein consults with software development, systems integration, IT and business process outsourcing and managed services clients, where he assists litigators in applying industry standards to: (a) determine rights and obligations under development agreements, integration agreements, outsourcing agreements and managed services agreements; (b) assess their client’s performance and that of their counterparty; and (c) identify the root cause of functional shortfalls, technical issues, and service delivery failures. In the case of a workout of a troubled transaction, Allen also assists counsel to determine and describe the work to be done to successfully complete the project.

    Learn more about our Project Recovery Services

    DisputeSoft provides project recovery services to law firms engaged in complex software disputes.